These terms and conditions of use apply to use of this website. In using this website, you agree to be bound by these terms and conditions of use. By using this website, you accept these terms and conditions of use.
Please check the specifications and compatibility of the goods being ordered to ensure they are what you require prior to placing an order as we do not supply goods on trial basis.
We are not responsible for any damage to or loss of the product whilst being delivered. The purchaser acknowledges that any product delivered by Red Dot International is not covered by insurance. If purchaser requires insurance cover, any charges relating to insurance is to be paid by the purchaser.
Shipping charges are calculated based on the total size and weight of the product and delivery destination.
The purchaser acknowledges that it has not relied upon any statement or representation by Red Dot International in respect of the purpose for which the purchaser desires to use the product and that Red Dot International is not responsible or liable for any failure or unsuitability of the product to perform the purposes required by the purchaser.
All orders placed are subject to stock availability and acceptance at the discretion of Red Dot International management.
Red Dot International reserves the right to cancel order at any time should there be any event or situation arising which may lead to the need to do so, or if we think that such action is necessary. Should we decide to cancel the order, we will refund in full any payment relating to that particular order that we have received from purchaser to date (if any).
Red Dot International will not be responsible for any direct, indirect or consequential loss of the purchaser.
All sales are subject to our Terms & Conditions and our Warranty & Returns Policy.
Products are dispatched only after the clearance of payment.
Red Dot International is dedicated to keeping your details private. We only use your information to identify, to process, and to ship your orders.
We may store and disclose Personal Information allowed or required by applicable law or when deemed advisable by us. This means that we may make disclosures that are necessary or advisable to conform to legal and regulatory requirements or processes and to protect the rights, safety and property of us, users of Red Dot International’ web site, and the public.
All pricing is in Australian dollars (AUD), unless otherwise indicated. Prices and availability are subject to change without prior notice and may be updated regularly.
Every care is made by Red Dot International when preparing product information and price lists for the site, however from time to time errors can occur.
Any quotation given is valid for a period of seven (7) days from its date or such other period (if any) stated in the quotation.
Warranty and Returns Policy
If there is any defect in the product upon delivery, Red Dot International is to be notified by the purchaser within 3 days otherwise the product will be deemed to have been delivered in good order and condition.
The warranty does not apply:
- In respect of any consumables or any other consumables in respect of the product or any part of the product.
- Where the purchaser is in breach of any of our terms and conditions.
- Where any fault of the product has been caused by misuse, neglect, accident or abnormal conditions of operation or use contrary to the manufacturer's recommendations or operating instructions.
The warranty is not transferable.
Red Dot International does at our discretion accept returns within 7 days of the receipt of product.
All returns are at our sole discretion and must be agreed to by us in advance of the return.
All returns to us are subject to 25% restocking fee.
All order cancellations are subject to 15% order cancellation fee.
All returns must be accompanied with a valid Return Authorisation Number on the shipping label.
We reserve the right to refuse any returns that:
- Are incomplete or missing parts; or
- Are not returned in their original packaging,
- Show signs of physical damage to the product or its packaging.
- Do not include a valid Return Authorisation Number on the shipping label.
- Have an expired Return Authorisation Number.
All costs incurred in returning the product to us are purchaser’s responsibility. It is purchaser’s responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping. We accept no responsibility for goods lost or damaged in transit. It is purchaser’s responsibility to insure them.
Red Dot International will at its sole and absolute discretion determine whether any warranty applies to any fault claimed in respect of the product and if we determine that the warranty applies we will at our sole and absolute discretion either:
- Repair or replace the product and return the product to the purchaser at the purchaser’s expense freight pre-paid; or
- Refund to the purchaser the purchase price upon return of the product. Red Dot International will not be responsible for any indirect or consequential loss of the purchaser and the warranty given extend only to the original purchaser.
As a convenience to you, Red Dot International may provide, on this site, links to Web sites operated by other entities. If you decide to visit any linked site, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive elements. Red Dot International makes no warranty or representation regarding, and does not endorse, any linked Web sites or the information appearing thereon or any of the products or services described thereon. Links do not imply that Red Dot International or this site sponsors, endorses, is affiliated or associated with, or is legally authorised to use any trademark, trade name, logo or copyright symbol displayed in or accessible through the links, or that any linked site is authorised to use any trademark, trade name, logo or copyright symbol of Red Dot International.
The materials may contain inaccuracies and typographical errors. Red Dot International does not warrant the accuracy or completeness of the materials or the reliability of any advice, opinion, statement or other information displayed or distributed through the site. You acknowledge that any reliance on any such opinion, advice, statement, memorandum, or information shall be at your sole risk. Red Dot International reserves the right, in its sole discretion, to correct any errors or omissions in any portion of the site. Red Dot International may make any other changes to the site, the materials and the products, programs, services or prices (if any) described in the site at any time without notice.