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Most of our products come with 1 year warranty from us (please refer to individual item descriptions). We also do after-warranty repair services at very reasonable prices.

The warranty does not apply:

  1. In respect of any consumables or any other consumables in respect of the product or any part of the product.
  2. Where the purchaser is in breach of any of our terms and conditions.
  3. Where any fault of the product has been caused by misuse, neglect, accident or abnormal conditions of operation or use contrary to the manufacturer's recommendations or operating instructions.

Red Dot International will at its sole and absolute discretion determine whether any warranty applies to any fault claimed in respect of the product and if we determine that the warranty applies, we will at our sole and absolute discretion either:

  1. Repair or replace the product and return the product to the purchaser at the purchaser’s expense freight pre-paid; or
  2. Refund to the purchaser the purchase price upon return of the product. Red Dot International will not be responsible for any indirect or consequential loss of the purchaser and the warranty given extend only to the original purchaser.
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